FAQs
Here are answers to some common questions we receive about our services.
Do you offer customization services?
Yes, we provide OEM/ODM customization services, including bulk orders, private customization, and packaging customization.
Is GBAN sustainable?
Yes! We use ethically sourced materials, lab-grown/natural gems, and eco-friendly recycling processes.
What plating options do you offer?
Wet Plating: 9K-23K Gold, Rose Gold, Rhodium White, Silver White, Black
PVD: Gold, Rose Gold, TiN Black, Gradient, Iridescent
Protective Coating: Electrophoretic, UV-Curable, Nano
Can you customize packaging for orders?
Yes! We offer branded boxes, linen bags, velvet pouches, etc., with your logo.
What are your payment terms?
Free pre-design services with unlimited revisions.
Orders ≤$3,000: Full payment upfront.
Orders >$3,000: 50% deposit, 50% balance before shipment.
Do you offer repair services?
Yes! We provide exclusive repair services for VIP customers to restore damaged jewelry produced by us.
Are there MOQ requirements or mold fees for customization?
We offer tailored solutions for unique designs:
MOQ:
925 Silver: ≥50pcs
Gold: ≥10pcs
Brass/Stainless Steel/Handmade Jewelry: ≥100-200pcs
Private Custom: ≥1pc
Mold Fees:
Cost Range: $80-$150 (based on complexity).
Waiver: Orders ≥200pcs qualify for waived fees (post-sample approval).
What is the production timeline?
CAD Design: Within 48 hours
Sample Production: 7 days after CAD approval
Bulk Production: 3-4 weeks after sample confirmation
How long does metal plating last?
0.03-0.5μm: 6-12 months
0.5-3μm: 1-2 years
3μm: 3-5 years
(Durability depends on usage and protective layers.)
Do you provide photography services for orders?
Yes, we offer free PSD files with white-background product photos.
What shipping methods do you use?
Default: DHL (3-7 days, trackable). FedEx/UPS also available.
FAQ
What is your process?
Our process begins with understanding your vision. We then create sketches and CAD designs tailored to your needs. Finally, we produce high-quality pieces using advanced 3D printing technology.
Do you offer customization?
Yes, we specialize in private customization. Our team works closely with you to bring your unique designs to life. Whether it’s a special occasion or a personal project, we can accommodate your requests.
What are your prices?
Our pricing varies based on the complexity and materials used for each piece. We aim to provide competitive rates while maintaining high quality. For a detailed quote, please reach out to us directly.
How long does production take?
Production times can vary depending on the design and quantity. Typically, we aim for a turnaround of 2-4 weeks. We will keep you updated throughout the process.
What materials do you use?
We use a variety of high-quality materials, including precious metals and gemstones. Our commitment to quality ensures that every piece is durable and beautiful. If you have specific material requests, let us know!
Do you accept returns?
We accept returns on standard items within 30 days of purchase. Customized pieces are generally non-returnable unless there is a defect. Please contact us for assistance with any issues.
How can I contact you?
You can reach us through our contact form on the website. Alternatively, feel free to email or call us directly. We’re here to assist you with any inquiries.
Are you environmentally friendly?
Yes, we prioritize sustainable practices in our production. We source materials responsibly and minimize waste in our processes. Our goal is to create beautiful jewelry while caring for the planet.
What is your warranty?
We offer a warranty on our products against manufacturing defects for one year. This ensures your investment is protected. For more details, please refer to our warranty policy.
Can I visit your facility?
Absolutely! We welcome visits to our facility by appointment. It’s a great opportunity to see our process firsthand and discuss your ideas with our team.
What is your process?
Our process begins with understanding your vision. We then create sketches and CAD designs tailored to your needs. Finally, we produce high-quality pieces using advanced 3D printing technology.
Do you accept returns?
We accept returns on standard items within 30 days of purchase. Customized pieces are generally non-returnable unless there is a defect. Please contact us for assistance with any issues.
Do you offer customization?
Yes, we specialize in private customization. Our team works closely with you to bring your unique designs to life. Whether it’s a special occasion or a personal project, we can accommodate your requests.
How can I contact you?
You can reach us through our contact form on the website. Alternatively, feel free to email or call us directly. We’re here to assist you with any inquiries.
What are your prices?
Our pricing varies based on the complexity and materials used for each piece. We aim to provide competitive rates while maintaining high quality. For a detailed quote, please reach out to us directly.
Are you environmentally friendly?
Yes, we prioritize sustainable practices in our production. We source materials responsibly and minimize waste in our processes. Our goal is to create beautiful jewelry while caring for the planet.
How long does production take?
Production times can vary depending on the design and quantity. Typically, we aim for a turnaround of 2-4 weeks. We will keep you updated throughout the process.
What is your warranty?
We offer a warranty on our products against manufacturing defects for one year. This ensures your investment is protected. For more details, please refer to our warranty policy.
What materials do you use?
We use a variety of high-quality materials, including precious metals and gemstones. Our commitment to quality ensures that every piece is durable and beautiful. If you have specific material requests, let us know!
Can I visit your facility?
Absolutely! We welcome visits to our facility by appointment. It’s a great opportunity to see our process firsthand and discuss your ideas with our team.